Ours is a time of speed and convenience. We’re often in motion and so much in a hurry that there are some basic values we take for granted. The story of 19-year old Ishmael Gilbert, who works at the cashier of a Target store in Glendale, Indiana, will remind you of far more important things in life.
As the Indiana Star reports, Gilbert became an overnight sensation when a Facebook post about him helping an elderly woman went viral on social media.
The post, which was posted by Sarah Owen Bigler, is about how Gilbert helped out an elderly customer who said that she’d be paying in coins.
Gilbert told the Star, “She was all worked up because the line was getting longer and she was moving so slow. She was shaking.”
He helped the woman even as some customers left his line to move on to another shorter one. Meanwhile, Bigler—who had a long day herself and wanted to make her trip to the store as short as possible—stayed in Gilbert’s line along with her daughter, who turned her attention to the cashier and asked him about the change he was counting.
“Never once did this employee huff, gruff, or roll his eyes,” Bigler wrote on her post. “He was nothing but patient and kind.”
“I realized I hadn’t been inconvenienced at all,” she said. “That my daughter was instead witnessing kindness and patience and being taught this valuable lesson by a complete stranger; furthermore, I realized that I needed a refresher on this lesson.”
After her encounter with Gilbert, Bigler tracked down the store manager to tell her of Gilbert’s “kindness and patience, and how much it meant to me.”
“We left Target with a cart full of consumable items, but what is more a heart full of gratitude for such an invaluable lesson.”
Gilbert, a father to a one-year old baby girl named Namya, had only been working at Target for just a few days when Bigler witnessed his act of kindness.
“It just feels good to be recognized for good work,: he told Indiana Star. “But this isn’t something new. I treat all customers the same, the way I want to be treated.”
Since the post has gone viral, Gilbert had become recognized and has even had people offer him jobs and money. But for now, he is staying where he is.
Glendale Target Store Team Leader Todd Davis told the Indiana Star, “Very rarely you get the opportunity to talk about something that’s a positive impact on the community.”
Bigler concluded her Facebook post with a tip: “If you are ever in the Glendale Target, give Ishmael a smile and nod. The world could use more people like him.”